At 1014, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, and how we keep it secure across every part of our Philippines platform — from registration to payment.
We only collect what is genuinely needed to run a safe, fair, and enjoyable platform for players across the Philippines.
When you sign up for a 1014 account, we collect the name, date of birth, email address, and contact number you provide during the registration process. This information is required to verify your identity in line with Philippine gaming regulations and to keep your account secure. We use your email address to send important account notifications such as password resets, deposit confirmations, and security alerts. Your date of birth is retained to confirm that you meet the minimum age requirement of 21 years for online gaming in the Philippines. We do not use your registration details for marketing purposes without your explicit consent. All registration data is stored on encrypted servers and is accessible only to authorised 1014 personnel with a legitimate business need. You may update most of your personal details at any time by contacting [email protected].
To process your deposits and withdrawals in Philippine pesos, 1014 collects the payment method details you submit, including e-wallet identifiers, bank account references, and transaction amounts. Full card or bank account numbers are never stored on our servers; payment processing is handled through compliant payment service providers who operate under Philippine financial regulations. We keep records of all transactions linked to your account for a minimum of five years to satisfy regulatory audit requirements and to investigate any disputes you may raise. Transaction data is used solely for processing payments, preventing fraud, and responding to your financial queries — it is never shared with third-party advertisers. If a transaction is flagged as potentially fraudulent, we may temporarily restrict your account and contact you at the registered email address or phone number for verification. You can view a summary of your recent transactions at any time from within your account dashboard. For questions about a specific payment, reach our support team at [email protected].
When you access 1014 from a mobile device or browser in the Philippines, we automatically collect technical information such as your device type, operating system, browser version, screen resolution, and IP address. This data helps us optimise the platform for the wide range of Android and iOS devices used by Filipino players and to diagnose any technical issues you may encounter. We also log session activity — such as which games you played, how long you were active, and which pages you visited — in order to improve the user experience and personalise content recommendations. IP addresses are used for geolocation verification to confirm that you are accessing the platform from a permitted region, and are not used to identify you personally beyond that purpose. Usage data is aggregated and anonymised for internal analytics and is never sold to external parties. Cookie and local storage preferences are managed in accordance with this Privacy Policy and applicable Philippine data protection guidelines. You may request a summary of the device and usage data held on your account by writing to [email protected].
The Data Privacy Act of 2012 gives every Filipino data subject a clear set of rights. Here is how those rights apply to your 1014 account.
You have the right to request a copy of all personal data that 1014 holds about you at any time, free of charge for one request per twelve-month period. We will provide this information in a structured, commonly used format within thirty days of receiving your verified request. Portability means you may also ask us to transmit your data directly to another service provider where technically feasible. To submit an access or portability request, send an email from your registered address to [email protected] with the subject line "Data Access Request" and include a copy of a valid Philippine government-issued ID for verification purposes. We will acknowledge your request within five business days and keep you informed of progress throughout the process. If you believe any information we hold is inaccurate or incomplete, you have the right to request correction, and we will act on that request promptly. All access and correction requests are logged and handled in compliance with the National Privacy Commission's guidelines.
You may request the deletion of your personal data from 1014's systems at any time, subject to our legal obligation to retain certain records — such as transaction histories — for regulatory compliance periods specified under Philippine law. When you close your account, your actively used personal data is removed from live systems within thirty days; archived regulatory records are retained for the legally required period and then permanently deleted. You also have the right to object to the processing of your personal data for direct marketing or profiling purposes, and we will honour that objection immediately upon receipt of a written request to [email protected]. If you object to any other form of processing, we will review the legal basis for that processing and respond with our decision within fifteen business days. You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. 1014 takes all privacy complaints seriously and has a dedicated data protection point of contact responsible for handling these matters. We are committed to resolving any dispute regarding your personal data in a fair, transparent, and timely manner.
1014 does not sell, rent, or trade your personal data to any third party for commercial gain. We share your information only with trusted service providers who are strictly necessary for platform operations — including payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data in accordance with Philippine data protection standards. In cases where Philippine law, a court order, or a regulatory authority requires us to disclose personal data, we will comply and, where legally permitted, notify you in advance. If 1014 undergoes a corporate restructure or merger, personal data may be transferred to a successor entity, but only under terms that provide no less protection than this Privacy Policy. We do not share your data with online advertisers, data brokers, or social media platforms. All third-party data processors undergo due diligence review by 1014 before engagement, and their contracts include binding data protection obligations. A list of current data processing partners is available upon request by writing to [email protected].
1014 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data in transit between your device and our servers is encrypted using TLS 1.2 or higher, and sensitive data at rest is stored using AES-256 encryption. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data undergo regular data protection training. We conduct periodic security assessments and vulnerability scans to identify and remediate risks before they can affect our players in the Philippines. In the unlikely event of a personal data breach that poses a significant risk to your rights, 1014 will notify the National Privacy Commission within seventy-two hours and inform affected users promptly with clear guidance on protective steps to take. We also maintain a formal incident response plan to contain, assess, and recover from any security event as quickly as possible. If you suspect unauthorised access to your account, change your password immediately and contact [email protected] without delay.
Straightforward answers to the most common questions about how 1014 handles your personal information.
Register your account today and enjoy mobile-first casino entertainment and sports betting in the Philippines — knowing your personal information is protected every step of the way.